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| Hours: | Full time - 35 hours per week with flexibility to occasionally work outside normal office hours to meet resident needs |
| Salary: | £29,565 - £31,317 per year, depending on qualifications and experience |
| Location: | Head office in Stirchley, Birmingham, with travel to various locations within Birmingham |
BCOP supports older people across Birmingham through a range of independent living, supported living and almshouse accommodation schemes, alongside our nursing care homes and community services. We are committed to helping people live independently, safely, and with dignity in later life.
The housing officer will provide professional and effective general housing management and specific support services to residents over 60 or 55 with a disability living in our independent and supported living schemes and alms house accommodation dispersed around the Birmingham area.
As a Housing Officer, you will provide a professional, responsive and person-centred housing management service to older people living in BCOP’s independent and supported living schemes and almshouse accommodation across Birmingham.
You will manage a varied caseload, working directly with residents to help them maintain their tenancies, live independently and access appropriate support when they need it. The role combines housing management with resident support and community engagement, so you’ll need to be equally comfortable dealing with practical housing matters and working sensitively with people who may have a range of health, disability, financial and wellbeing needs.
Key responsibilities include:
You’ll be part of a small and busy Housing & Property Services team, so flexibility, good judgement and a willingness to work collaboratively will be important.
We’re looking for someone with at least 12 months’ experience of delivering social housing services, together with a good working knowledge of housing legislation, regulation and good practice. Experience of supporting older or vulnerable residents would be particularly valuable.
You will have, be working towards, or be willing to work towards a relevant professional housing qualification of at least CIH Level 3. You’ll also need a good understanding of the welfare benefits system and be confident using IT and housing management systems.
This is very much a people-facing role. You’ll need empathy and patience, but also the confidence and assertiveness to deal with difficult situations, enforce tenancy conditions and make sound professional decisions when necessary.
We’re looking for someone who takes responsibility for getting things done, works with honesty and integrity and is naturally curious about what lies behind a problem rather than simply dealing with the immediate issue. You'll enjoy working collaboratively with residents, colleagues and partner organisations and be keen to identify ways in which our services can continually improve.
Experience of supported housing, legal enforcement, contractor management or resident consultation and engagement would be an advantage, but isn't essential.
As the role involves regular travel between BCOP’s housing schemes, you'll also need a full UK driving licence and a suitably insured and roadworthy vehicle available for work each day.
As well as a competitive salary, other benefits of working for BCOP include:
If this sounds like the opportunity for you, please apply using the application form below, attaching your CV and a covering letter (no more than two pages) explaining how you meet the criteria and providing examples of your skills, knowledge, and experience.
No agencies please.
Shortlisted applicants may be invited to an initial screening interview with our Head of Housing, Helen Oakes, and if successful, will be invited to a panel interview.
Application deadline: Monday, 31st August. Please note that BCOP reserves the right to close this vacancy early if we receive sufficient applications from suitable candidates.
BCOP Housing team leader job description and person specification