Publications
You can find copies of our annual reports here:
BCOP Annual report 2023
BCOP Annual Report 2022
BCOP Annual Report 2021
BCOP Annual Report 2020
You can find copies of our tenant safety advice leaflets here:
Tenant damp and condensation advice
Tenant fire safety advice
Tenant electrical safety advice
Tenant water hygiene safety advice
Tenant asbestos safety advice
You can find information about compliments, comments and complaints here:
BCOP Complaints, Performance & Service Improvement Report 2024
BCOP Housing Ombudsman complaints self-assessment 2024
BCOP compliments, comments and complaints policy
As a social landlord, BCOP are required by the Housing Ombudsman to follow their complaint handling code of best practice. You can read more about the Housing Ombudsman service here
You can find information about nursing homes and applications here:
You’ll find copies of all our easy to read advice on choosing a nursing home, fees, funding and the application process on our Fees, Funding and the Admission process page here