Publications

You can find copies of our annual reports here:

BCOP Annual report 2023

BCOP Annual Report 2022

BCOP Annual Report 2021

BCOP Annual Report 2020

 

You can find copies of our tenant safety advice leaflets here:

Tenant damp and condensation advice

Tenant fire safety advice

Tenant electrical safety advice

Tenant water hygiene safety advice

Tenant asbestos safety advice

 

You can find information about compliments, comments and complaints here:

BCOP Complaints, Performance & Service Improvement Report 2024

BCOP Housing Ombudsman complaints self-assessment 2024

BCOP compliments, comments and complaints policy

As a social landlord, BCOP are required by the Housing Ombudsman to follow their complaint handling code of best practice. You can read more about the Housing Ombudsman service here

 

 

You can find information about nursing homes and applications here:

You’ll find copies of all our easy to read advice on choosing a nursing home, fees, funding and the application process on our Fees, Funding and the Admission process page here