Request a repair

At BCOP we want to make sure all our tenants can let us know if there are repairs or maintenance issues in their home or on their site.

How to report a repair

If you live in one of our sheltered housing schemes, you can speak with your tenant support officer (TSO)

During office hours you can call the BCOP support office on 0121 459 7670

If it is an emergency or out of hours use your pullcord to contact the call centre.

How long will my repair take?

Once you have contacted us, your job will be given a priority rating, so that we know to repair the most urgent jobs first. Your job will be allocated either to one of our friendly team of direct labour operatives (DLO) or occasionally we'll organise a contractor to do the repair.

You can ask us to let you know what priority your repair has been given, and find out when the repair will be done at any time. Please keep a note of your job reference number which helps us to update you faster. We'll always do our best to complete the work as soon as we can.

The maximum time we'll take to visit your home, assess the repair needed and make the situation safe depends on the priority of your repair. Our maximum times are:

• Emergency repair e.g. escape of gas, damaged doors or windows - 8 hours
• Urgent repair e.g. loss of hot water, water leak or your pullcord not working - 7 days
• Routine repair e.g. a dripping tap or cracked glass - 28 days
• Planned repair e.g. pruning tree, an electrical upgrade or replacement doors or windows - 56 days