At Robert Harvey House, creating a home where residents feel safe, valued and truly cared for is at the heart of everything we do. Two recent family reviews have touched us deeply, reflecting the dedication and compassion of our team—whether for respite care or during a resident’s final days.
One family shared their experience after their mother spent her last weeks with us:
“She was cared for 24/7 by such a dedicated group of people with the utmost respect, dignity, love and care…. Our mum adopted them as her daughters.”
For care home Manager Anthea Reid, this heartfelt message was especially moving: “It was truly an honour and privilege to care for your mum during her time with us. Your words serve as a testament to the dedication of our staff, who care for every resident as if they were their own family.”
Another family praised the welcome and reassurance they received as their mother began her first respite stay:
“She felt included and safe, which brings me great comfort. I’m happy to say she’ll be coming for regular Respite Care in the coming months.”
Anthea responded “It’s incredibly important to us that families feel informed, reassured, and confident in the care we provide. Your trust means a great deal to us, and we look forward to welcoming your mum back.”
These messages reflect the values we live by at Robert Harvey House and across BCOP: treating every resident with dignity, compassion and respect, and recognising that we work in their home—not the other way around. We’re proud that this level of care has been consistently recognised, with a 10 out of 10 review score on carehome.co.uk, based on feedback from families over the past two years. If you’re looking for a nursing home for a loved one, the testimonials such as these from families and friends can provide up to date information about their experiences.
To read more reviews, visit: Robert Harvey House on carehome.co.uk
