Your voice matters: help us improve our services
At BCOP, we want to make sure every tenant is happy, safe and well-supported in their home. One of the ways we do this is by asking for your feedback.
This summer, we’ll be running a tenant satisfaction survey to find out how well we’re doing—and where we need .. Read More
We were proud to take part in the first meeting of the newly re-formed Residents’ Scrutiny Panel, hosted at one of the Lenches Housing Association’s welcoming properties in Quinton on 22nd April. We’re especially grateful to the Lenches Trust for their hospitality – and the excellent cakes!
BCOP has recently joined this exciting partnership, which brings .. Read More
All you need is a voice!
Can you see how and where we could get better or are you really impressed with certain services? BCOP is looking to involve some of our tenants as volunteers in a new scrutiny group – a place where you’ll be able to have your say and make a difference for .. Read More
Our nine housing schemes across Birmingham city provide affordable rented accommodation for people aged over 60, or 55 with disabilities. We want our tenants to be safe, well and happy in their homes, so we’ve recently produced a series of advice leaflets for them about keeping themselves and others safe. The leaflets explain fire safety, .. Read More
No one wants to live in a damp and mouldy home. Not only is it an unpleasant risk for the property but more importantly can cause health problems.
Many reports of ‘damp’ turn out to be caused by condensation, which is usually a result of the way we use our homes. Condensation happens when warm, moist .. Read More
BCOP and the Housing Ombudsman
BCOP and the Housing Ombudsman
As a social landlord, BCOP are members of the Housing Ombudsman serviceBy Gill Hutchinson|February 5th, 2025|
What is the Housing Ombudsman service?
The Housing Ombudsman is an independent, impartial, and free service for social housing residents whose aim is to improve residents’ lives and landlords’ services through housing complaints.
The ombudsman makes final decisions on disputes between residents and landlords who are members, which include social landlords (housing associations and local authorities), as well .. Read More