Superb care of a very high standard. My parents have varied needs and they are given the opportunity to live as fully as they can in a safe and welcoming, homely environment. There are lots of great quality activities for them to join in with, throughout the week, with a great sense of community. They also have the option of relaxing in their own space. They are listened to and the staff are exceptionally good at keeping us informed about their wellbeing. Thank you to everyone at Robert Harvey House!

Mum has recently moved into Anita Stone Court and I am so glad we have come here. From the moment we arrived, we were fully involved with planning Mum's care. We were introduced immediately to her named nurse and her key worker and all the staff have made an effort to get to know Mum and understand her needs and preferences. The manager and all of the team have been the epitome of kindness and seem to actively enjoy what they are doing making the environment a happy and warm place to be. Mealtimes are made very sociable which is a bonus for Mum who doesn't like to eat alone and the food is excellent. The bistro where we can come and have a drink or snack as a family, together with Mum, is a real bonus.

The care that my mom receives at Neville Williams House is excellent, the staff are kind and caring and go the extra mile to make sure she is comfortable, all the staff hold different qualities and together they make a great team that puts the wellbeing of the residents first. As a family member whose parent is on palliative care, you feel supported at all times as they wrap their care around you as well as your loved one. Thank you Neville Williams House.

My dad is a resident at Neville Williams, Birmingham. The carers seem to truly like him and know him (as he is now.) They treat him with respect and love. The lounges and corridors are very nicely done out with a lot of care. I'd like more activities, crafts, and singing to happen.

Before Mother came to Anita Stone Court she had been in hospital for 2 months and was very poorly, subdued and not really very happy as you can imagine. Well, what a turnaround, after a few weeks in Anita Stone Court Mother started to show signs of her old self with her special personality and sense of humour showing again. This is all to do with the way she has been cared for and the dedication given by all the staff members who are a credit to Anita Stone. Keep up the good work.

We have had a really good experience with Robert Harvey House. They've cared for my parent very much as an individual, and communication has been easy and thoughtful. A few times they have gone the extra mile and that has made a real difference. The staff team are focused on creating a sense of community. I would definitely recommend it.

My mum has vascular dementia for several years and has been at this home for 4 years. She has always said that she is happy. We had to take her off site for a dental appointment and on our return to the house, she became confused, not recognising where she was and unable to independently navigate to the room, not recognising her room and became inconsolable. Various members of staff came to our aid, deploying their care, experience and empathy to distract Mum by taking her to a different room (their sensory room) and engaging her is a quiet activity. It was reassuring for me to witness my mum being cared for in this way.

Thank you very much for the care you gave my mom in her final month. The staff were always so nice and friendly. My mom seemed very happy and at peace. I would highly recommend this care home. Continue to keep up the good work you are all doing.

My mother has been in Neville Williams House for 3 weeks now, she is very poorly and was transferred from hospital to this home. I cannot praise them enough, as a nurse myself, I can be over-critical of healthcare, but the care they have provided is exceptional, they manage every aspect of care with great care, respect and to a very high standard. The management of the home is excellent and the staff delivering the care are second to none. As soon as she arrived she was allocated a named nurse, who has been really supportive to my brother and I and is really skilled at managing patients with end-stage dementia. Both of my parents have been in a number of homes over the last few years, and my only regret is that we didn't find this home sooner.

I have found the care home manager to be very helpful. Due to a financial error, we were being charged the wrong amount for Mum's 24-hour care. We had a series of meetings to rectify the shortfall and a helpful, considerate understanding was reached. I had complained that some of the food served seemed like 'convenience' food. The manager took the trouble to show me that their food was made with fresh ingredients, even giving me a tour of their ambient fridge room.

My sister has been a resident in Neville Williams House for 19 months. Her comments on the carers who look after her are, "Nothing is too much trouble for them.", " They are always polite and say please and thank you", "They want to do all they can to help me". I, too, have always found the carers cheerful, polite and helpful. I think they do a difficult job, and yet they have a caring and supportive attitude. They should be commended.

Our mum was a resident at Robert Harvey House for nearly 9 weeks before she departed us forever. During this period, she was cared for 24/7 by such a dedicated group of people with the utmost respect, dignity, love and care, which goes above and beyond their duty. An equal level of respect was extended to all the family and visitors any time of day, infectious smiles, made us feel most welcome. Their statement in reception "Our residents do not live in our workspace, we work in their home" are not only mere words on a wall, but a profound living example. Our experience made us feel as if they had adopted our mum, and our mum adopted them as her daughters. On behalf of all family members, I would like to sincerely thank so much all the staff and look upon them as angels in disguise. This has left a lovely experience in all of our hearts and we will tap into it to fill a big void.

The care home is amazing. My 97yr old Mum passed away with extreme dignity, care and kindness. The staff provided the best care I could of wished for my mum. I will not forget them.

My 94 year old mother, who suffered from dementia, moved from a local Care Home to Neville Williams House in November 2024 as she needed more specialised care. Mum's lovely light room was always clean and tidy and overlooked the garden. She spent the last few months of her life supported by a wonderful team of Carers and Nurses who coped heroically with her challenging behaviour, always staying patient, kind and respectful to her. All the Staff and Managers there were so friendly and gave us lots of support and good advice. My family and I would highly recommend Neville Williams House to anyone looking for an excellent Nursing Home.

Our family member was in Anita Stone Court nursing home for five months and we are happy with the care he received. The staff are caring and considerate and the general atmosphere is warm and friendly throughout the home and everything appeared to run smoothly whilst I was there.

My uncle only spent a short time at this wonderful home following transfer from hospital, I would like to say thank you to all who looked after my uncle, so caring, friendly and looked after him well, I know my uncle had the best care possible
Thank you x

My mother was a resident of the home due to her dementia and mobility issues. Initially she kept requesting to leave but the staff were reassuring and up until her death in April she had settled and seemed happy. Unfortunately she only was at the home for 8 weeks until she passed away age 92. I live in the south of England and when I visited I was welcomed and the assistant manager spent time with me - advising me of the mums routines, her key workers and showed me her room. I also was in email contact with the manager who I found very helpful and people centred. The care staff also appeared to be involved with the residents and not with each other which I've seen in other establishments. My mother particularly liked the coffee lounge area where she enjoyed a latte with family who visited. The grounds are also delightful. My mums last weeks of her life were enhanced by the care she received. Thank you all at Anita Stone.

Anita Stone Court proved to be perfect for my mother's needs - wheelchair and mixed dementia. I had to take the difficult decision to find a suitable care home but as soon as I entered and met staff I just knew it would be ideal. Once mom moved in she did find it difficult at first but the expert care and attention given to her ensured she settled well and started to get involved with the activities on offer. All of the staff - managers, nurses and carers - showed excellent knowledge and support to mom. Unfortunately mom's health quickly took a turn for the worse and she sadly passed away. The manager, nurses, carers and paramedics were with her but I didn't manage it get there in time. The staff were incredibly attentive to me when I arrived and they all showed the greatest respect and love to mom - even lining up as she was taken by the undertakers. I cannot thank them enough for their kind words of condolence. I would have loved mom to have lived longer in this wonderful home.

There was a lovely, homely atmosphere. The staff were kind and respectful to the residents.
Everywhere was clean and well cared for, and as visitors, we were made welcome.

My husband has been a resident for 16 months and has had minimal mobility for all that time. I am happy with the care that he receives from the hard-working staff. He chooses not to participate in any activities so spends all his time in his room. He has a nice room, overlooking the garden, and makes use of his TV. When family members visit they are always offered a cup of tea/coffee.

My mom and I were warmly welcomed during our initial visit to Robert Harvey House. The staff were very informative about the support and care they provide, reassuring me that my mom would be welcomed and would remain safe and well cared for. They took her needs into consideration, and I am pleased to say that my mom's first week in Respite Care was a positive experience. She felt included and safe, which brings me great comfort. After our first experience, I'm happy to announce that my mom will be going for regular Respite Care at Robert Harvey House in the coming months. Thank you to all the staff for being so accommodating and pleasant to talk to.

Our mom was a unique character who cared for all more than herself. Neville Williams House returned this favour to my mom. They gave a special sould a special space to take her last breath. What they have done with their garden is so lovely and was the perfect space for my mom to be connected to nature which made her so happy. I couldn't of wished for a space and a caring community which is at Neville Williams House. From cleaners, health care assistants to nurses they are so incredible.

I've found that Anita Stone Court has been fabulous with the care of my husband. The carers, nurses and manager know all residents personally and so their utmost to make sure the residents' needs are met to a high standard.

My husband came into Anita Stone Court after being at home for several years. The care he has is well beyond expectations. Calm serene atmosphere. Always greeted by staff and made welcome. I am better now that I am a wife not a carer. Informative and efficiently very approachable.