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At BCOP we try to be responsive and provide excellent care and customer service for our tenants.
If you feel that you have received excellent customer service, please let us know by sending in a compliment. Please read our support page for guidance on how to leave us a review as we love getting positive feedback.
Sometimes things can go wrong. Please allow us the opportunity to put things right, and contact your tenant support officer, housing manager, care home manager or admin team who will then contact you and discuss a resolution.
If you’d like to raise a complaint, about a nursing home or a housing scheme, please complete our online form, or download a form and email this back to us. If it's easier for you, please telephone our support office on 0121 459 7670 and we'll be happy to fill in a form on your behalf.
You’ll find our complaints process, our complaints policy, copies of our latest Complaints performance and service improvement report and our Housing Ombudsman complaints self-assessment below:
BCOP Housing Ombudsman complaints self assessment 2025
BCOP Housing Ombudsman complaints self-assessment 2024
BCOP Complaints Performance and Service Improvement Report 2024-2025
BCOP Complaints, Performance & Service Improvement Report 2024
BCOP compliments, comments and complaints policy
If you would like a large print copy of any of our policies, reports or publications please contact us and we’ll be happy to help you.
As a social landlord, BCOP are required by the Housing Ombudsman to follow their complaint handling code of best practice. You can read more about the Housing Ombudsman service here