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When you decide to move into one of our nursing homes, the General Manager will work closely with you to guide you through the process. If you are privately funding your care, we may also ask you to pay one week’s fee as a deposit in order for us to hold the room for you.
Before you are admitted, a trained member of the nursing home’s team will visit you to carry out a Pre-Admission Assessment of need. This is to establish your actual care needs and wishes and to consider how the nursing home can meet these needs before deciding whether to accept your application. This is a legal requirement under the Care Act and provides an opportunity for you, your family and the nursing home to make sure this is the right home for you. It also allows staff to identify any additional equipment needed in advance of your move, such as:
At BCOP homes, person-centred care is paramount. Our care plans are tailored to your individual needs. When you move in, we take on responsibility for your care in partnership with your relatives, who often know you better than we do. We encourage friends and family to take an active role in your care, including care planning.
This is very important to us. We suggest that you or your relatives ‘set the room’ with personal items before your admission to help you feel settled and develop a sense of belonging more quickly.
Please ensure all items of clothing, spectacles, dentures and so forth are named. These items can easily be misplaced in a community setting and we cannot accept liability for their loss.
Your contract will specify which furniture items come with your room. You may bring small furniture that complies with Fire Regulations. When the time comes, you or your relatives are responsible for removing these items; storage charges may apply if they are left behind when the room is re-let.
Staff cannot manage money on your behalf. We recommend not bringing bank cards and keeping no more than £20 in cash in your room’s safe or lockable cupboard.
Instead, each resident has a ‘pocket money’ account that families can credit. This appears as a credit on fee statements and can be used to pay for services such as hairdressing, private chiropody, day trips or events organised by the home. This system protects residents and staff by reducing cash handling.
The nursing home does not insure personal items such as spectacles, dentures or hearing aids. You should ensure your own contents insurance covers these. If you're bringing valuable items, you may wish to take out contents insurance to protect against loss or damage.
Upon signing the contract, you will set up a monthly direct debit or standing order. Initial payment is due on the contract signing date, payable one month in advance.
If FNC or CHC arrangements are confirmed after your admission, you must pay the full fee until the funding is in place. The FNC amount will then be refunded retrospectively from the award date.
On your admission day, you will be welcomed and shown to your room to help you settle in. A Registered Nurse and another staff member will guide you through the admission process, ideally using information from the Pre-Admission Assessment. A Named Nurse and a Keyworker will be assigned to you:
We are here to support you and your family—feel free to settle in, enjoy a cup of tea, and begin making the new place feel like home.
You will meet key team members such as:
Please bring your current medications when you move in. A Registered Nurse will list them and discuss preferred management. If you prefer to self-administer, a risk assessment will be conducted. All rooms have secure storage for medication.
Visits are welcome at any time as once you move in, the home becomes your home. Restrictions may apply only under Public Health guidance. Visitors may make refreshments—staff will explain the arrangements. A small donation is appreciated. We ask visitors to be respectful of other residents and mindful of care routines.
Long-term admissions begin with a 28-day trial period. During this time, either you or the home may give one week’s notice to end the stay, for reasons such as difficulty settling in, travel issues, or unmet care needs.
If you have any concerns or feel overwhelmed, please ask. Staff may take time to respond if assisting others but will get back to you promptly. You should feel reassured at each step.
Every General Manager operates an ‘open door policy’. We encourage you to discuss minor concerns early so they do not escalate. The Complaints Procedure is displayed in reception for your reference.
Visitors are welcomed warmly and may help themselves to hot drinks in designated areas—small donations are welcomed.
Visitors may, with your consent, assist with personal care if you have mental capacity. Please note such actions are not covered by the home’s liability insurance, and the home cannot accept responsibility for any harm incurred.
As a community living environment, we ask visitors to respect residents' peace. Senior staff may remind visitors if behaviour disturbs others. Continued disruption may require a visitor to leave.
BCOP maintains a zero tolerance policy for any abuse towards residents, visitors or staff and expects all visitors to treat everyone with respect.