Housing Maintenance Officer

Deliver an Allocation & Letting Service:

• Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
• Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme’s re-allocation procedures
• Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
• Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
• Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximize their tenancy
• Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

Deliver a Housing Management Service:

• Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
• Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
• Produce/complete tenancies and explain requirements to new customers, manage all tenancy issues and complete appropriate records to enable the resolution/termination of tenancies where appropriate
• Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well coordinated and in line with customer requirements
• Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
• Respond to arrears in a timely way, writing to residents as soon as arrears occur, with clear breakdown of any HB owed – whilst clarifying ultimate responsibility of the debt, creating repayment plans with the resident and supporting them to meet their obligations. Where all support action has failed, to proactively progress to issue notices as applicable.
• Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine/Quite or Notices of Seeking Possession (NTDs/NTQs/NSPs) in consultation with Housing and Charitable Services Manager and in line with the tenancy requirements.
• Prepare files and case notes in readiness for court
• Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits
• Work directly with customers to monitor or reduce issues of anti-social behaviour within the service
• Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
• Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately
• Monitor and assist in maintaining health and safety requirements standards

Deliver an Administration Service:

• Carryout administrative tasks to support efficient running of the service
• Produce reports and other written documentation as required to support housing management delivery
• Maintain and update clear, accurate and strength-based records on the appropriate digital platform

Other Information

The successful candidate will be required to work flexibly to meet the customer and business needs, some of which may be outside normal office hours. You will be required to travel to different properties within our portfolio as and when required, and similarly, adhere to our Lone Working system when applicable.

You'll need to deliver your role in line with BCOP customer values, ensuring customers are safe at all times, carrying out all of your duties within BCOP's Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR.

The post-holder will undertake regular training and take responsibility for their continuous development. This is not an exhaustive list of duties and from time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.