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Residents and visitors often comment on the family feel of our nursing homes. Our staff take the time to get to know not just you, the resident, but also your friends and relatives. We want your friends and relatives to feel at home when they visit and to be confident you are receiving the best care. Good communication plays an important role in this.
These members of staff are assigned specifically to you and are there to answer any questions you or your relatives may have.
Meetings are held with the General Manager or Care Manager to review how you are settling into the home. They are also an opportunity for you or your relatives to discuss your care or any other aspects of life at the nursing home.
BCOP produces a quarterly email newsletter for relatives, with news about what is happening as well as events and key dates coming up.
If your friends or relatives are unable to visit in person, we can arrange video calls through FaceTime, WhatsApp, Skype or Zoom.
You can follow BCOP on Facebook, Linked In, Bluesky and Instagram for regular updates on what is happening across our homes and organisation.
Held quarterly, these provide an opportunity for relatives to hear from the General Manager and ask questions.
Informal get-togethers usually held monthly. They provide an opportunity to talk with other relatives who may be in similar situations. Speak to the General Manager for more information.
If you or your relative has a question or query, it is often quickest to speak to the relevant member of staff. If you are unsure who that is, your key care worker will be able to advise.
If that member of staff is unable to help, you can speak to the General Manager. They have an open door policy and you are welcome to speak to them at any time, without an appointment, or you can call or email them.
Emails are answered during office hours, Monday to Friday 8.30am to 4.30pm. We aim to respond to all emails within two working days.
Complaints can often be quickly resolved by speaking to the relevant member of staff. If you are unable to resolve the issue in this way, please complete a complaint form.
This ensures that your complaint is addressed as quickly as possible by the senior management team and enables us to track all related correspondence.