At BCOP we try to be responsive and provide excellent care and customer service for our residents.
Letting us know about something that’s great or something you’d like improved
Whether you feel that you have received excellent customer service, or something has gone wrong and you’d like to tell us so we can out it right, please let your Nursing Home manager, Care manager or Home administrator know when you visit.
Please review us
It helps us to know how you feel about the quality of our care, our facilities and the activities we provide for our residents. If you have the time to give us a review this is a great help for families choosing a nursing home. They’ll know more about us before they make the decision to trust the care of their loved one to us.
You can write a carehome.co.uk online review about us by clicking on the links for each nursing home:
Raising a formal complaint
If you’d like to raise a formal compliant, please complete the online form below or you can telephone our support office on 0121 459 7670 and we will be happy to fill in a form on your behalf.
Fill in a complaints form online
Further information
You’ll find full information about our complaints process, our complaints policy, and copies of our latest Complaints performance and service improvement report on our Publications page here.
If you would like a large print copy of any of our policies, reports or publications please contact us and we’ll be happy to help you.